Help

Exact Editions

iPhone/iPad apps

For Publishers

Frequently Asked Questions

Sections


Digital Subscriptions and Passwords (Individual users)

Buying a digital subscription

Logging in / Accessing your subscription

Renewals / Changing Details

Refunds


Navigation

Browsing

Printing and Downloading

Bookmarks, Blogging and Linking

Searching

URLs, Postcodes, ISBNs, Emails and Telephone Links


iPhone, iPod touch and iPad apps

Accessing your subscription on the iPhone/iPad/iPod touch


Universal Subscriptions

Institutional Access

Accessing your library’s digital subscriptions

For Librarians

Buying a digital institutional subscription

Accessing your subscription

Updating your institution’s details

Administrator’s account (Usage Statistics)



Digital Subscriptions and Passwords (Individual users)

Buying a digital subscription

How will I know when a new issue is available?

As soon as a new issue is published, we’ll send you an email to let you know. You can turn these notifications off in your account preferences (see image) if you’d rather we didn’t contact you.

We send the notifications to the email address you supplied as your username, and you can update this at any time. Just click the “Update email address” link on your preferences page.


I’m not getting the new issue emails!

When a new issue is published an automatic email to sent to the email address you supplied as your username. Sometimes this email can register as “Spam” by your mail client. Please check your “Spam Box” or “Junk Mail” for the email notification. If the email is not there, you can simply log in here with your email address and password to access your subscription.


Are back issues available to a digital subscriber?

Most magazine publishers are making their digital archives available to digital subscribers. The available back issues are shown with thumbnail front covers on the pages which describe each magazine.


Can I buy digital gift subscriptions?

Yes! Just click the “Subscribe” links to add digital magazines, newspapers or books to your basket and you’ll see an option to buy as a gift.

You can order gifts up to 30 days ahead, and you can include your own message to the recipient. When the gift is due, we’ll send an email to the recipient with a link to their new subscription. You’ll get a confirmation email too to let you know that the gift has been sent. For more information see Gift Subs: How to.


Can I buy single issues?

No, access is by subscription only. For the duration of your digital subscription, you will have access to all the issues we have for your chosen title. This includes back issues and new issues published throughout the year.


Can I add other titles to my collection?

Yes, you can add more titles to your collection at any time. To do this, simply choose the title (when logged out), add it to your basket, and click on Buy. You'll then be asked to add your usual email address and password.


Do I have access to the digital magazine, newspaper or book when my subscription ends?

Unless you renew your digital subscription, you will not have access to the book, magazine, newspaper or its back issues. Please do note however that for the duration of your subscription you have access to many back issues which were published before you joined - the number varies by title, but is often several years' worth of material.


I do not have a PayPal account, how do I buy a digital subscription?

You do not need a PayPal account to buy a digital subscription. When you arrive at the PayPal payment page, just choose the “Use your credit card” link and follow the steps to pay. You do not need to set up a PayPal account to complete your purchase!


Can I pay by cheque or over the telephone?

Exact Editions only accepts payments through the e-commerce system on www.exacteditions.com. You can use MasterCard, Visa, Amex and other cards or PayPal if you wish to buy a digital subscription. However, you could also try contacting the publisher directly, to see if they can accept cheques or payment over the telephone.

What’s a recurring subscription?

A recurring subscription renews itself at the end of each subscription term. For example, you'd buy a 3 month recurring subscription, then in 3 months time an automated transaction would happen and your subscription would continue for another 3 months.

You can stop this renewal by going to 'Preferences' the clicking 'Your subscriptions'. Clicking 'do not renew' next to any of your recurring subscriptions will let us know you want to stop the renewal. (Please give us 4 days before the renewal date to cancel in time.)

What recurring subscription terms do you offer?

Currently we offer terms 3 months long.


Logging in / Accessing your digital subscription

I have forgotten my password. How can I access my digital subscription?

On our login page you’ll see a “forgotten your password?” link. Please follow that and fill in your email address when prompted. We’ll send an email to that address with a link which allows you to change your password.


I have forgotten which email address I used when I set up my account.

If you have more than one e-mail address, try to remember which one you used to register (i.e. which one receives Exact Editions emails). We identify our subscribers by their e-mail address, so if you need to contact us because you are receiving the error message ‘Your e-mail address was not recognised’, please ensure you tell us the date you bought the digital subscription (this will be on your PayPal confirmation email) so we can find your details more quickly.


I am having problems logging in.

Check that you’ve not got CAPS LOCK on when typing your password. If you can’t remember your password or it’s not accepted, please try changing your password.

If you’re still having trouble, please contact us.


Can I access my subscriptions from an iPhone/iPad?

Yes, either with the built-in browser or using our free application, Exactly.

Exactly works on iPhones, iPod touch and the iPad. It takes advantage of the iPhone’s features to make it easy to read your titles on the move. If you’re a subscriber, just enter your username and password in the settings and you can access all your titles directly from the phone. Exactly remembers which page you were reading last, so it’s perfect for catching up on your reading when you have a few moments to spare.

Some publishers have their own branded apps so for more information please go to the section: iPhone, iPod touch and iPad apps.


Renewals / Changing Details

How can I renew my digital subscription?

Just visit our shop and buy a new subscription — if you already have an account with us just enter your details and we’ll automatically adjust your new subscription so it doesn’t start until your previous subscription expires.

We’ll also send you a link a couple of weeks before your subscription expires, so you can just click and renew. If you’d prefer not to renew your subscription, please just ignore this message.


My email account is changing, how do I change the address with you?

Just log in using your existing email address and open your preferences page in the main menu (see image).

There you’ll find a link which allows you to update your email address. We’ll send a note to both your old and new addresses to confirm that we’ve registered the change.



Refunds

I have bought a digital subscription by mistake.

If you bought your digital subscription fewer than 30 days ago, we will refund you in full. Just let us know which title you have a digital subscription to.


Do you offer refunds?

We like to have happy customers. If for any reason you’re not satisfied with your digital subscription, please tell us within 30 days of purchase and we’ll issue you with a full refund and cancel your subscription.


I would like to swap my print subscription for a digital subscription.

You will need to contact the publisher of your magazine to cancel your print subscription. You can buy the digital subscription online at www.exacteditions.com.


I bought the English edition of Le Monde diplomatique, but I meant to buy the French edition (or vice versa).

Please e-mail us and tell us which digital subscription you'd like to have cancelled and refunded. You can then go into the UK Shop or French Shop (in the top right of the screen) to buy the correct digital subscription.



Navigation

Browsing

Which browsers does Exact Editions support?

Exact Editions supports any current browser that is capable of displaying images and supports cookies. These include Firefox, Internet Explorer, Opera and Safari.


Can I use keyboard shortcuts to navigate the magazine or book?

Yes. If your browser supports Javascript you can use the following shortcut keys:


What do the icons mean in the menu above the page images?

These icons have the following meanings:

Go to a specific page number
Go to the contents page
Go to the previous/next page
Zoom out
Zoom in
View pages as thumbnails
Double page view
Full page view
Full double page view
Fit to page (full size / size locked to browser width)
“The Clipper” (For cropping and using articles in blogs)

The text is too small, how do I zoom in?

You can zoom in and using the magnify and minimise icons ( ) or you can use the short cuts:


The text on the page is either too small or too big! What can I do?

You can fit a page to the width of your browser. If you change the size of the browser window the page size will increase and decrease along with it.

This feature should be automatically turned on but if it’s not then click on a page to a it’s full size click on the icon:

If a page is ‘locked’ to the browser you should see this icon:

This will allow you to adjust the page size to a reading size to suit you.


Printing and Downloading

Which digital magazines/books can I download as whole issue PDFs?

Currently, the following titles can be downloaded as a whole issue PDF:

Why can’t I download a full issue PDF?

Our service is primarily designed for online reading. It's therefore possible to print and save the odd page, and a few of our publishers have opted to provide issue-downloads, but the majority have not.There are copyright issues associated with complete downloads. The service is really intended to be searched, browsed and read online anywhere, any place with the facility for occasional single article reading offline. We are sorry if this does not meet with your expectations.


How do I print/download a page?

You can print complete pages by zooming in until you’re looking at a single page. You’ll then find a “Printable PDF” link above the page and to the right. Follow this link to show the page you want in Acrobat Reader. From here you can set up any printer options before clicking “Print”.

If you’ve not got Acrobat Reader installed already (most computers have it), you can download a free copy from Adobe.


How do I print part of a page?

If you want to print only part of a page, follow the instructions above to show the page in Acrobat Reader. There will be a toolbar above the page with a selection of tools to save the PDF, zoom in, etc. You should select the “snapshot” tool, which is an image of a camera inside a dotted rectangle. It should be about the eighth button in from the left.

Once you’ve selected the snapshot tool, drag out a box around the article of interest. Then click the “Print” button. The details of the printer options will vary according to the printer you are using, but you should see an option to choose “Page scaling”. Choose “Fit to Printer Margins” and click “Print”.

That should print the part of the page you’re after, stretched to fill the whole page.

We also have a “Clipping Tool”, please go to the section: Can I cut and paste text from an article?.


Can I print the whole magazine or book?

Some of our titles allow you to download a full PDF of the magazine (look out for the “Complete PDF” link). This is an optional feature and not all titles have it.

You can print as many pages as you like from a title, though if you’re planning to print the entire issue you might find that you use a lot of ink...


How do I access media which would usually be available on a CD with the subscription?

Unfortunately to access the media that usually comes with the paper subscription you will need to contact the magazine directly. Some magazines provide the media files for you to download separately but it is not always included with your digital subscription.


Bookmarks, Blogging and Linking

How do I bookmark an article?

You can just use your browser’s bookmark feature to mark a page you’d like to remember. Each page in the Exact Editions system has a unique web address, so your browser can easily navigate back to bookmarked pages.


Can I send an article to a friend?

No, not unless they are also a subscriber to the digital edition. You can, however, clip an extract from a page and post it to your blog. Look for “The Clipper” button ( ) on the toolbar above the page image.


Can I cut and paste text from an article?

Most of our titles feature access to the text of a page in a box below the page image.

You can also copy a portion of a page image for use as a quotation on a blog or other site (within the accepted limits of fair dealing). Zoom in so that you’re looking at a single page and select “The Clipper” tool from the toolbar. You can drag a highlight around the section you’d like to quote and click the “Copy to Clipboard” button. Pasting the result into your blog will display a clipping of the page with a link back to the original.


How do I cite an article?

Each page in the exact editions system has a unique url (web address). So to cite an article you should give a link to the url on which the article starts.


Will the page addresses ever change?

Exact Editions uses a systematic method for giving each printed page a unique url (and each double-page spread a unique url). These references will not change, though it is possible that some content may be withdrawn from the service (e.g. by the publisher, or because a publication ceases to be active).


Searching

Can I search more than one title at a time?

A user can search a single title, a single magazine and its archive or a collection of magazines and their archives.


How does the search function operate?

Users can accurately search for key words across whole collections of content.


How are the search results ranked?

The search results are ranked by “best match” by default. This takes into account the number of times a search term appears on a page. You can choose to sort results by date too.


What search syntax does the system use?

The searching is similar to web searching and, in general, the syntax of search terms is similar to that used by Google.

So a search for David and Cameron will find every page on which both those two words occur, even it they are well separated.

A search for “David Cameron” (including the quotes) will find the exact phrase, the two names in that order without any extra terms.

You can exclude terms from your search by prefixing them with a – sign, for example:

David –Cameron

to find a David who’s not a Cameron.

To make a term optional, prefix it with |, like this:

|Cameron |Clegg

will find pages which mention either Cameron or Clegg.


How does Exact Editions highlight the results of a search?

The Exact Editions database knows where on the page every word is. It records the occurrence and the precise co-ordinates of the area of the page occupied by the type. The system then highlights the term by drawing a rectangle round the term and projecting that onto the image which shows the page in your browser. The searching, the list of results and the highlighting are all done in real time (you may have asked a question that has never been framed before), so it has to be efficient.


Why is some of the text not searchable?

Although most of the text in our library is searchable, there may be exceptions where the original text of the page was unavailable when the database was built. For example, the words in a cartoon will not usually be searchable, though its caption probably is. Also, some pages in magazines or newspapers are put together from artwork where the text has been ‘vectorized’. This is quite often the case with widely circulated advertisements. In such cases the text in the advertisement is not searchable.


URLs, Postcodes, ISBNs, Emails and Telephone Links

How can I change my postcode resolver?

You can change which resolver you use for postcodes by clicking on your preferences page. Under the heading “Site” you can decide if your postcodes will use Google Maps, Multimap, OpenStreetMap or Streetmap UK to display their location.


The default is Google Maps.


How can I change which online bookshop I go to when I click on an ISBN?

On your preferences page you have the option to choose which bookshop you would like ISBN links to taken you to.


The choices of bookshop are: Amazon German, Amazon UK, Amazon US, Barnes and Noble, Google, LibraryThing, Open Library and Play.com.

The default is Amazon UK.


How do I make a phone call from a highlighted phone number?

Phone numbers are highlighted when they are in international format. If you have an internet telephony application (such as Skype) installed on your machine, you can click the phone number to make a call.



iPhone, iPod touch and iPad apps

Accessing your subscription on the iPhone/iPad

How do I access my subscription on my iPhone/iPad?

If you are an online subscriber you can access your subscription using your Shared Access Code and your publishers branded app (if they have one) or using the Exact Editions app, Exactly.

Please see: “What is a Shared Access Code (SAC) and how do I use it?” and “My magazine doesn’t have a branded app. Can I still read my magazine on the iPhone/iPad?” for more information.


How do I ‘sync’ the latest issue of my magazine to my iPad/iPhone?

To sync the latest issue of your magazine to your iPad/iPhone, open the Exactly app or your magazine’s branded app in a WiFi environment. For Exactly simply select Titles in the top left hand corner and select the magazine you wish to read. Simply select the star next to the issue you wish to sync to your device. The star will turn green and begin syncing.


For a Branded App simply open the app and select Issues in the top left hand corner. Here you can select the light grey star next to the issue you would like to sync. If you are in a wi-fi area the issue will start syncing automatically and the star will turn green.

You can sync as many issues of the magazine to your device as you like. Once completed, the issues can be read offline and the pages take no time to load.


How do I 'unsync' issues from my device?

To unsync issues on your iPad/iPhone simply select the green star next to the synced issue. When the star has turned grey it will no longer be synced to your device.


What is a Shared Access Code (SAC) and how do I use it?

A Shared Access Code (SAC) is the code that enables Digital subscribers to use their magazine's Branded Apps.

The code can be found by logging on to the Exact Editions website and selecting Preferences in the top right hand corner. If you are entitled to shared access then your code will be below the Apps heading.

Please note that the letters run from A to F and the numbers from 0 to 9.


To access your online subscription via your iPhone/iPad, you will firstly need to download the magazine app from the App Store. Make a note of your SAC and then:

For iPad users: Open the magazine app and using the page flow ‘flip’ through the free-view pages to the pages that are only available with paid access. You should now be able to enter your SAC and gain full access to the content.

For iPhone users: Open the magazine app and navigate to the issue list by tapping the button in the top left corner (the button will contain the name of the magazine). Now tap on the menu tab labelled “Paid Access”. You should now be able to enter your SAC and gain full access to the content.


My magazine doesn’t have a branded app. Can I still read my magazine on the iPhone/iPad?

Yes. For online subscribers whose magazines do not have branded apps, you can still access your subscription on the iPhone/iPad via the Exact Editions app Exactly.

Click here to be taken to the iTunes Store.


For iPad users: Open Exactly and enter the same username/email address and password as for your Exact Editions account. You may want to slide the “Include Free Content” option to OFF, if you do not wish to see the free trial issues of the other titles we host. Tap Save and you will be automatically taken to your subscription.

For iPhone users: Open Exactly and enter your username and password. This will be the same login as your online account. You may want to slide the “Include Free Content” option to OFF. Tap Save and you will be automatically taken to your subscription.


Do you have an Android app?

Yes we do! You can download Exactly for Android mobile devices here.



Can I read my magazine on the Kindle or Sony eReader?

The online magazines and books cannot be downloaded onto a Sony eReader or Kindle. They can, however, be accessed via any web-enabled device with a browser.The kind of magazine experience that Exact Editions offers needs a Kindle platform that has reasonable web browsing capability and colour. If/when the Kindle platform supports that we would expect to see Exact Editions magazines on Kindle.



Can I sync all the issues?

Yes, you can sync as many issues as you like.


I have an app subscription, do I get access to the digital edition too?

No, but if you buy a digital subscription, you do get app access.


How do I stop/start Automatic Renewal of my iTunes subscription?

In order to cancel/resume automatic renewal you should log in to your iTunes account. In here you should select Manage under Subscriptions in your account.


Following this select the magazine subscription you wish to change. Once you have selected the magazine you will be taken to the page that will allow to you to turn off Auto-renewal.




I have just downloaded an app from Exact Editions on iTunes but I cannot access the content. Is there a code?

If you have paid for subscription through iTunes you do not need a code to access the app. Instead select Restore Existing and the app will register your iTunes details.



I have a new iPad/iPhone. How do I access my app subscription?

In order to access your app simply selected Restore Existing in the app. You do not need to enter a code. (See below)



I can no longer see the issue I synced to my device. Where has it gone?

Firstly you should check that you are logged into either your Exact Editions account or through iTunes. You need to be logged in to see past issues on the Exactly app. Also please note that the latest issue of the magazine supersedes the one before. This too may be why it is no longer synced to your device.

If you’re using a branded app then please note that the newest issue of a magazine supersedes the one before, this could have replaced the issue you synced. In order to view the issue you synced simply select Issues in the top left corner. If you would like to re-sync the issue then please ensure you are in a wifi area and simply select the star next to it. The star will turn green and will being to sync automatically.


How can I speed up page loading?

Please ensure that you’re in a WiFi environment for optimum loading speed.

For minimal delay when reading simply sync the issue to your device. Once synced the issue is no longer reliant on the speed of the wi-fi you are connected to. You therefore have a very minimal wait for the page to load.


Why can’t I get past the free preview?

You“ll need to either buy a 30-day subscription to read all the content, or, if you have a Universal Subscription, you can enter your Shared Access Code to view the content. Once your subscription has expired, you’ll revert to only being able to view the free preview and the synced issue.

If you have questions or problems with any of our applications, please use the "Send Feedback" button to contact us directly from the application. This will automatically include your serial number in the message and allow us to help you more quickly.


What other apps do you have?

For other apps created by Exact Editions please visit our pages on iTunes.



Universal Subscriptions


I have a print subscription to African Banker, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/africanbanker and register your Order Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Alliance Media who handle subscriptions for African Banker.

You can contact them on email via icpublications@alliance-media.co.uk.



I have a print subscription to African Business, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/africanbusiness and register your Order Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Alliance Media who manage the subscriptions on behalf of African Business.

You can contact them on email via icpublications@alliance-media.co.uk.



I have a print subscription to Apollo, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/apollo and register your Web ID (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Dovetail who manage the subscriptions on behalf of Apollo.

The telephone number is 01795 592886 for Overseas subs, 0844 826 7824 for UK subs or on email via apollo@servicehelpline.co.uk.



I have a print subscription to Australia & New Zealand, how do I claim my digital and app access?

www.exacteditions.com/print/australia&newzealand and register your Subscription Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact sue.Paton@edpltd.co.uk.



I have a print subscription to Athletics Weekly, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/athleticsweekly and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Warners Group who manage the subscriptions on behalf of Athletics Weekly.

You can contact them on email via athleticsweekly@warnersgroup.co.uk.



I have a print subscription to The Congleton Chronicle, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/congletonchronicle and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine directly.

You can contact them on email via chronicleseries@aol.com .



I have a print subscription to COVER, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/cover and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Magazine Subscriptions directly.

You can contact them on email via enquiries@subscription.co.uk.



I have a print subscription to Dazed & Confused, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/dazed&confused and register your Subscription Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact OCS who manage the subscriptions on behalf of Dazed & Confused.

You can contact them on email via joanna.read@ocsworldwide.co.uk.



I have a print subscription to Guitar & Bass, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/guitarandbass and register your Subscription Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Anthem who publish Guitar & Bass.

You can contact them on email via guitarandbass@anthem-publishing.com.



I have a print subscription to HALI, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/hali and register your Subscription Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact CDS who manage the subscriptions on behalf of HALI.

You can contact them on email via kirstie.fraser@cdsglobal.co.uk .



I have a print subscription to Kew, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/kew and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine directly.

You can contact them on email via r.lepage@kew.org .



I have a print subscription to The Middle East Magazine, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/themiddleeast and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Alliance Media who manage the subscriptions on behalf of The Middle East Magazine.

You can contact them on email via icpublications@alliance-media.co.uk.



I have a print subscription to Modern Poetry in Translation, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/mpt and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Modern Poetry in Translation .

You can contact them on email via subscriptions@mptmagazine.com.



I have a print subscription to Moneywise, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/moneywise and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Dovetail who manage the subscriptions on behalf of Moneywise.

You can contact them on email via moneywise@servicehelpline.co.uk.



I have a print subscription to Music Tech, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/musictech and register your Web ID (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Dovetail who manage the subscriptions on behalf of Music Tech.

The telephone number is 01795 592886 for Overseas subs, 0844 826 7824 for UK subs or on email via musictech@servicehelpline.co.uk.



I have a print subscription to Music Week, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/musicweek and register your Reference Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact CDS Global who manage the subscriptions on behalf of Music Week.

The email address is musicweek@subscription.co.uk .



I have a print subscription to Neural, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/neural and register your Reference Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Neural directly.

The email address is info@neural.it .



I have a print subscription to New African, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/newafrican and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Alliance Media who manage the subscriptions on behalf of New African.

You can contact them on email via icpublications@alliance-media.co.uk.



I have a print subscription to New African Woman, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/newafricanwoman and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Alliance Media who manage the subscriptions on behalf of New African Woman.

You can contact them on email via icpublications@alliance-media.co.uk.



I have a print subscription to New Internationalist, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/newinternationalist and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine directly.

You can contact them on email via subscriptions@newint.org.



I am a US/Canadian subscriber to New Internationalist, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/newinternationalist/us and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine directly.

You can contact them on email via nican@newint.org.



I have a print subscription to Opera, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/opera and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine directly.

You can contact them on email via megan@opera.co.uk.



I have a print subscription to Press Gazette, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/pressgazette and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine directly.

You can contact them on email via pged@pressgazette.co.uk.



I have a print subscription to Publishers Weekly, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/publishersweekly and register your Account Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact ESP who manage the subscriptions on behalf of Publishers Weekly.

You can contact them on email via publishersweekly@pubservice.com.



I have a print subscription to Resurgence, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/resurgence and register your Subscription Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine.

You can contact them on email via members@resurgence.org.



I have a print subscription to Sainsburys Magazine, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/sainsburys and register your Subscription Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Dovetail who handle print subscriptions for Sainsburys Magazine.

You can contact them on email via sainsburys@servicehelpline.co.uk.



I have a print subscription to Selvedge, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/selvedge and register your Subscription Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine directly.

You can contact them on email via subscriptions@selvedge.org.



I have a print subscription to Standpoint, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/standpoint and register your Web ID (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message 'Your print subscription details have not been recognised', please contact Dovetail who manage the subscriptions on behalf of Standpoint.

The telephone number is 01795 414892 and the email address is standpoint@servicehelpline.co.uk.



I have a print subscription to The Spectator, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/spectator and register your Web ID (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Dovetail who manage the subscriptions on behalf of The Spectator.

The telephone number is 01795 592886 for Overseas subs, 0844 826 7824 for UK subs or on email via spectator@servicehelpline.co.uk.



I have a print subscription to Times Higher Education, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/the and register your Reference Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact DSB.net who manage the subscriptions on behalf of Times Higher Education.

The email address is help@tslshop.co.uk.



I have a print subscription to Total Politics, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/totalpolitics and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Warners Group who manage the subscriptions on behalf of Total Politics.

You can email them on subscriptions@warnersgroup.co.uk.



I have a print subscription to The Philosophers Magazine, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/tpm and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact Webscribe who manage the subscriptions on behalf of The Philosophers Magazine.

You can email them on subs@webscribe.co.uk.



I have a print subscription to When Saturday Comes, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/wsc and register your Reference Number (found next to your address on the magazine polywrap), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact orders@wsc.co.uk.



I have a print subscription to The Wire, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/thewire and register your Subscription Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine directly.

You can contact them on email via subs@thewire.co.uk.



I have a print subscription to YourTradingEdgeUK, how do I claim my digital and app access?

Please visit www.exacteditions.com/print/yourtradingedgeuk and register your Subscriber Number (found on the carrier sheet of your print subscription), email address and password.

If you receive the error message “Your print subscription details have not been recognised”, please contact the magazine directly.

You can contact them on email via subscriptions@YTEmagazine.com.



Institutional Access

(If you’re a Librarian please click here)

Accessing your library’s subscriptions

How do I get my library to subscribe?

If there is a digital magazine, newspaper or book that we host and that you would like to see in your library’s online resources, please contact your librarian and ask them to email us at support@exacteditions.com.


My library subscribes, how do I log in?

You should navigate to our login form, where you will see a link which invites you to log in as a library member. If you can’t see such a link, please contact your librarian and ask them to ensure your IP address is registered on the institution’s account.


For Librarians

Buying an institutional subscription

How do institutional subscriptions work?

Institutional subscriptions are available from our institutional shop. These allow you to set up access for anyone within your library’s network.

To set up a subscription for your library, click the “Subscribe” links to add titles to your basket. When you’re ready to purchase, click the “Proceed to Checkout” link and fill in your contact details.

To receive a password reminder, please click on “Forgotten your password?” here.

You'll then be able to choose a new one.

You will choose a password — please keep this safe as it allows you to add IP ranges to your account.

Anyone on a machine within your specified networks will be able to view the content you have bought. To make changes to your account you will need to log in with your email address and chosen password.

Institutional sales are by invoice only. We will contact you to arrange payment details once your account is live. Please note that if your library pays VAT on UK purchases we will be required to add VAT to your order at 20%.


How do I buy a subscription for my library?

You go to the institutional shop, click the “Subscribe” buttons (see image) for the titles you’d like and complete the form with your details.

You can then set up the IP ranges which will be able to access your subscriptions.


Can my library have a subscription to some of the digital magazines, newspapers or books?

Yes, we support institutional access to many of our publications. Librarians can set up IP access so that all machines within their institution are able to log in without requiring a password. We also support the Shibboleth access management system. For a list of available titles, please see our institutional shop.


Can I add other titles to my collection?

Yes, you can add more titles to your collection at any time.


Does my library have to pay VAT on its digital institutional subscription?

VAT is chargeable on electronic products that are bought in the UK and for institutions in the EU that do not have a VAT number. If an institution has a VAT number then the VAT can be charged at source.

Institutions within the EU should inform us of their VAT number so that the VAT can be charged at source.


How do I pay for my library’s digital institutional licence?

We will invoice you or the subscription agent. We accept payment by cheque and via BACS.


Accessing your subscription

How is my library’s subscription authenticated?

All institutional subscriptions can be authenticated against your library’s IP range.

If your institution is a member of the UK Access Management Federation, please contact us to set up direct access for your users through Shibboleth.

We can also arrange access for your users through their library card number.


My institution has several sites each with its own library, how do I ensure that our digital subscription can be viewed at all the sites?

For institutions with multiple sites, you will need to buy a license for each title for each site.

In the case of public libraries pricing is based on population served. Please e-mail for a quotation.


How do I see which titles are available as digital institutional subscriptions?

You will need to go to our institutional shop.


Can the library’s users access Exact Editions’ titles remotely?

Yes, remote users can access the library’s digital subscription through one of the following:


Updating your institution’s details

We have a new librarian, how do I change the administrator’s email address?

To change the email address for the administrator’s account you will need to have access to the current username and password (if not please contact us).

Login to the current account and click on the preferences link in the top menu.

You will see the following options on this page:

Click on link “Update your email address”. Please enter your new email address into the form and we will send a confirmation email to your old and new addresses.


How do I update our institution’s IP range?

To update your institution’s IP range please login to your administrator’s account and navigate to your preferences page.

Click on the link option “Edit IP ranges for your institute’s login”.

You can then type in your institute’s IP ranges using the following accepted formats.

If you have any problems or questions please contact us.


I’ve forgotten my administrator’s password.

On our login page you’ll see a “forgotten your password?” link. Please follow that and fill in your email address when prompted. We’ll send an email to that address with a link which allows you to change your password.


Administrator’s Account (Usage Statistics)

Can my library receive statistical reports detailing activity on our subscription?

Yes, we make aggregate usage statistics available to the account administrator. Just log in with your administrator’s username and account password and you’ll see a link to stats at the top of the page.