Help

Exact Editions

iPhone/iPad apps

For Publishers

Frequently Asked Questions

Sections


Subscriptions and Passwords (Individual users)

Buying a subscription

Logging in / Accessing your subscription

Renewals / Changing Details

Refunds


Navigation

Browsing

Printing

Bookmarks, Blogging and Linking

Searching

URLs, Postcodes, ISBNs, Emails and Telephone Links


iPhone, iPod Touch and iPad apps

Accessing your subscription on the iPhone/iPad


Institutional Access

Accessing your library’s subscriptions

For Librarians

Buying an institutional subscription

Accessing your subscription

Updating your institution’s details

Administrator’s account (Usage Statistics)



Subscriptions and Passwords (Individual users)

Buying a subscription

How will I know when a new issue is available?

As soon as a new issue is published we’ll send you an email to let you know. You can turn these notifications off in your account preferences (see image) if you’d rather we didn’t contact you.

We send the notifications to the email address you supplied as your username, and you can update this at any time. Just click the “Update email address” link on your preferences page.


I’m not getting the new issue emails!

When a new issue is published an automatic email to sent to the email address you supplied as your username. Sometimes this email can register as “Spam” by your mail client. Please check your “Spam Box” or “Junk Mail” for the email notification. If the email is not there then please contact us.


Are back issues available to a digital subscriber?

Most magazine publishers are making at least a year’s back issues available to new subscribers. Once you subscribe this keeps growing. The available back issues are shown with thumbnail front covers on the pages which describe each magazine.


Can I buy gift subscriptions?

Yes! Just click the “Subscribe” links to add magazines or books to your basket and you’ll see an option to buy as a gift.

You can order gifts up to 30 days ahead, and you can include your own message to the recipient. When the gift is due, we’ll send an email to the recipient with a link to their new subscription. You’ll get a confirmation email too to let you know that the gift has been sent.


Can I buy single issues?

No, access is by subscription only - for the duration of your subscription you will have access to all the issues we have for your chosen title. This includes back issues and new issues published throughout the year.


Can I add other titles to my collection?

Yes, you can add more titles to your collection at any time.


Do I have access to the magazine or book when my subscription ends?

Unless you renew your subscription you will not have access to the book, magazine or it’s back issues. Please do note however that for the duration of your subscription you have access to many back issues which were published before you joined - the number varies by title, but is often several years worth of material.


I do not have a PayPal account, how do I buy a digital subscription?

You do not need a PayPal account to buy a subscription. When you arrive at the PayPal payment page, just choose the “Use your credit card” link and follow the steps to pay. You do not need to set up a PayPal account to complete your purchase!


Can I pay by Direct Debit?

We do not currently support Direct Debit. You can use MasterCard, Visa, Amex and other cards or PayPal if you wish to buy a subscription.


Logging in / Accessing your subscription

I have forgotten my password. How can I access my subscription?

On our login page you’ll see a “forgotten your password?” link. Please follow that and fill in your email address when prompted. We’ll send an email to that address with a link which allows you to change your password.


I have forgotten which email address I used when I set up my account.

Please get in touch with us and tell us who you are — we’ll try to sort you out!


I am having problems logging in.

Check that you’ve not got CAPS LOCK on when typing your password. If you can’t remember your password or it’s not accepted, please try changing your password.

If you’re still having trouble, please contact us.


Can I access my subscriptions from an iPhone/iPad?

Yes, either with the built-in browser or using our free application, Exactly.

Exactly works on iPhones, iPod touch and the iPad. It takes advantage of the iPhone’s features to make it easy to read your titles on the move. If you’re a subscriber, just enter your username and password in the settings and you can access all your titles directly from the phone. Exactly remembers which page you were reading last, so it’s perfect for catching up on your reading when you have a few moments to spare.

Some publishers have their own branded apps so for more information please go to the section: iPhone, iPod Touch and iPad apps.


Renewals / Changing Details

How can I renew my subscription?

Just visit our shop and buy a new subscription — if you already have an account with us just enter your details and we’ll automatically adjust your new subscription so it doesn’t start until your previous subscription expires.

We’ll also send you a link a couple of weeks before your subscription expires, so you can just click and renew. If you’d prefer not to renew your subscription, please just ignore this message.


My email account is changing, how do I change the address with you?

Just log in using your existing email address and open your preferences page in the main menu (see image).

There you’ll find a link which allows you to update your email address. We’ll send a note to both your old and new addresses to confirm that we’ve registered the change.


If I renew my subscription will I continue to have access to the back issues?

Yes, except in the remote possibility that a publisher has to withdraw an individual issue or a whole publication.


Refunds

I have bought an online subscription by mistake.

If you bought your subscription less than 30 days ago, we will refund you in full. Just let us know.


Do you offer refunds?

We like to have happy customers. If for any reason you’re not satisfied with your subscription, please tell us within 30 days of purchase and we’ll issue you with a full refund and cancel your subscription.


I would like to swap my print subscription for a digital subscription.

You will need to contact the publisher of your magazine to cancel your print subscription. You can buy the digital subscription online at www.exacteditions.com.



Navigation

Browsing

Which browsers does Exact Editions support?

Exact Editions supports any current browser that is capable of displaying images and supports cookies. These include Firefox, Internet Explorer, Opera and Safari.


Can I use keyboard shortcuts to navigate the magazine or book?

Yes. If your browser supports Javascript you can use the following shortcut keys:


What do the icons mean in the menu above the page images?

These icons have the following meanings:

Go to a specific page number
Go to the contents page
Go to the previous/next page
Zoom out
Zoom in
View pages as thumbnails
Double page view
Full page view
Full double page view
Fit to page (full size / size locked to browser width)
“The Clipper” (For cropping and using articles in blogs)

The text is too small, how do I zoom in?

You can zoom in and using the magnify and minimise icons ( ) or you can use the short cuts:


The text on the page is either too small or too big! What can I do?

You can fit a page to the width of your browser. If you change the size of the browser window the page size will increase and decrease along with it.

This feature should be automatically turned on but if it’s not then click on a page to a it’s full size click on the icon:

If a page is ‘locked’ to the browser you should see this icon:

This will allow you to adjust the page size to a reading size to suit you.


Printing

How do I print a page?

You can print complete pages by zooming in until you’re looking at a single page. You’ll then find a “Printable PDF” link above the page and to the right. Follow this link to show the page you want in Acrobat Reader. From here you can set up any printer options before clicking “Print”.

If you’ve not got Acrobat Reader installed already (most computers have it), you can download a free copy from Adobe.


How do I print part of a page?

If you want to print only part of a page, follow the instructions above to show the page in Acrobat Reader. There will be a toolbar above the page with a selection of tools to save the PDF, zoom in, etc. You should select the “snapshot” tool, which is an image of a camera inside a dotted rectangle. It should be about the eighth button in from the left.

Once you’ve selected the snapshot tool, drag out a box around the article of interest. Then click the “Print” button. The details of the printer options will vary according to the printer you are using, but you should see an option to choose “Page scaling”. Choose “Fit to Printer Margins” and click “Print”.

That should print the part of the page you’re after, stretched to fill the whole page.

We also have a “Clipping Tool”, please go to the section: Can I cut and paste text from an article?.


Can I print the whole magazine or book?

Some of our titles allow you to download a full PDF of the magazine (look out for the “Complete PDF” link). This is an optional feature and not all titles have it.

You can print as many pages as you like from a title, though if you’re planning to print the entire issue you might find that you use a lot of ink...


Bookmarks, Blogging and Linking

How do I bookmark an article?

You can just use your browser’s bookmark feature to mark a page you’d like to remember. Each page in the Exact Editions system has a unique web address, so your browser can easily navigate back to bookmarked pages.


Can I send an article to a friend?

No, not unless they are also a subscriber to the digital edition. You can, however, clip an extract from a page and post it to your blog. Look for “The Clipper” button ( ) on the toolbar above the page image.


Can I cut and paste text from an article?

Most of our titles feature access to the text of a page in a box below the page image.

You can also copy a portion of a page image for use as a quotation on a blog or other site (within the accepted limits of fair dealing). Zoom in so that you’re looking at a single page and select “The Clipper” tool from the toolbar. You can drag a highlight around the section you’d like to quote and click the “Copy to Clipboard” button. Pasting the result into your blog will display a clipping of the page with a link back to the original.


How do I cite an article?

Each page in the exact editions system has a unique url (web address). So to cite an article you should give a link to the url on which the article starts.


Will the page addresses ever change?

Exact Editions uses a systematic method for giving each printed page a unique url (and each double-page spread a unique url). These references will not change, though it is possible that some content may be withdrawn from the service (e.g. by the publisher, or because a publication ceases to be active).


Searching

Can I search more than one title at a time?

A user can search a single title, a single magazine and its archive or a collection of magazines and their archives.


How does the search function operate?

Users can accurately search for key words across whole collections of content.


How are the search results ranked?

The search results are ranked by “best match” by default. This takes into account the number of times a search term appears on a page. You can choose to sort results by date too.


What search syntax does the system use?

The searching is similar to web searching and, in general, the syntax of search terms is similar to that used by Google.

So a search for David and Cameron will find every page on which both those two words occur, even it they are well separated.

A search for “David Cameron” (including the quotes) will find the exact phrase, the two names in that order without any extra terms.

You can exclude terms from your search by prefixing them with a – sign, for example:

David –Cameron

to find a David who’s not a Cameron.

To make a term optional, prefix it with |, like this:

|Brown |Blair

will find pages which mention either Brown or Blair.


How does Exact Editions highlight the results of a search?

The Exact Editions database knows where on the page every word is. It records the occurrence and the precise co-ordinates of the area of the page occupied by the type. The system then highlights the term by drawing a rectangle round the term and projecting that onto the image which shows the page in your browser. The searching, the list of results and the highlighting are all done in real time (you may have asked a question that has never been framed before), so it has to be efficient.


Why is some of the text not searchable?

Although most of the text in our library is searchable, there may be exceptions where the original text of the page was unavailable when the database was built. For example, the words in a cartoon will not usually be searchable, though its caption probably is. Also, some pages in magazines or newspapers are put together from artwork where the text has been ‘vectorized’. This is quite often the case with widely circulated advertisements. In such cases the text in the advertisement is not searchable.


URLs, Postcodes, ISBNs, Emails and Telephone Links

How can I change my postcode resolver?

You can change which resolver you use for postcodes by clicking on your preferences page. Under the heading “Site” you can decide if your postcodes will use Google Maps, Multimap, OpenStreetMap or Streetmap UK to display their location.


The default is Google Maps.


How can I change which online bookshop I go to when I click on an ISBN?

On your preferences page you have the option to choose which bookshop you would like ISBN links to taken you to.


The choices of bookshop are: Amazon German, Amazon UK, Amazon US, Barnes and Noble, Google, LibraryThing, Open Library and Play.com.

The default is Amazon UK.


How do I make a phone call from a highlighted phone number?

Phone numbers are highlighted when they are in international format. If you have an internet telephony application (such as Skype) installed on your machine, you can click the phone number to make a call.



iPhone, iPod touch and iPad apps

Accessing your subscription on the iPhone/iPad

How do I access my subscription on my iPhone/iPad?

If you are an online subscriber you can access your subscription using your Shared Access Code and your publishers branded app (if they have one) or using the Exact Editions app, Exactly.

Please see: “What is a Shared Access Code (SAC) and how do I use it?” and “My magazine doesn’t have a branded app. Can I still read my magazine on the iPhone/iPad?” for more information.


How do I ‘sync’ the latest issue of my magazine to my iPad/iPhone?

To sync the latest issue of your magazine to you iPad/iPhone, open the Exactly app or your magazine’s branded app in a WiFi environment. The latest issue will start to sync automatically to your device.


Your previous issue will remain synced to your iPad/iPhone until the latest issue has synced completely. Once it’s completed you will be able to read the latest issue of your magazine offline.


What is a Shared Access Code (SAC) and how do I use it?

Subscribers to the iPhone/iPad app only will received a Shared Access Code that will allow them to access their subscription on up to 5 different devices.

This code can be found by tapping on the “About” tab (denoted by ?) on your iPhone/iPad. Please note you will have to buy a subscription before you are given a SAC.

Online subscribers are given a Shared Access Code if their magazine has a branded app with us. To see if you can gain access to a SAC, login and click on your preferences page. If you are entitled to shared access then your code and link to the magazine app will appear at the top of your page.


My magazine doesn’t have a branded app. Can I still read my magazine on the iPhone/iPad?

Yes. For online subscribers whose magazines do not have branded apps, you can still access your subscription on the iPhone/iPad via the Exact Editions app Exactly.

Click here to be taken to the iTunes Store.


Do you have an Android app?

No, not at the moment. However, there are plans to add such an app in the future.


Can I read my magazine on the Kindle or Sony eReader?

The online magazines and books cannot be downloaded onto a Sony eReader or Kindle, unfortunately. They can, however, be accessed via any web enabled device with a browser.


What other apps do you have?

For other apps created by Exact Editions please visit our pages on iTunes.



Institutional Access

(If you’re a Librarian please click here)

Accessing your library’s subscriptions

How do I get my library to subscribe?

If there is a magazine or book you would like to see in your library’s online resources, please contact your librarian and ask them to email us at support@exacteditions.com or call us on +44 207 554 8630.


My library subscribes, how do I log in?

You should navigate to our login form, where you will see a link which invites you to log in as a library member. If you can’t see such a link, please contact your librarian and ask them to ensure your IP address is registered on the institution’s account.


For Librarians

Buying an institutional subscription

How do institutional subscriptions work?

Institutional subscriptions are available from our institutional shop. These allow you to set up access for anyone within your library’s network.

To set up a subscription for your library, click the “Subscribe” links to add titles to your basket. When you’re ready to purchase, click the “Proceed to Checkout” link and fill in your contact details.

You will choose a password — please keep this safe as it allows you to add IP ranges to your account.

Anyone on a machine within your specified networks will be able to view the content you have bought. To make changes to your account you will need to log in with your email address and chosen password.

Institutional sales are by invoice only. We will contact you to arrange payment details once your account is live. Please note that if your library pays VAT on UK purchases we will be required to add VAT to your order at 17.5%.


How do I buy a subscription for my library?

You go to the institutional shop, click the “Subscribe” buttons (see image) for the titles you’d like and complete the form with your details.

You can then set up the IP ranges which will be able to access your subscriptions.


Can my library have a subscription to some of the magazines or books?

Yes, we support institutional access to many of our publications. Librarians can set up IP access so that all machines within their institution are able to log in without requiring a password. We also support the Shibboleth access management system. For a list of available titles, please see our institutional shop.


Can I add other titles to my collection?

Yes, you can add more titles to your collection at any time.


Does my library have to pay VAT on its institutional subscription?

VAT is chargeable on electronic products that are bought in the UK and for institutions in the EU that do not have a VAT number. If an institution has a VAT number then the VAT can be charged at source.

Institutions within the EU should inform us of their VAT number so that the VAT can be charged at source.


How do I pay for my library’s institutional license?

We will invoice you.


Accessing your subscription

How is my library’s subscription authenticated?

All institutional subscriptions can be authenticated against your library’s IP range.

If your institution is a member of the UK Access Management Federation, please contact us set up direct access for your users through Shibboleth.

We can also arrange access for your users through their library card number.


My institution has several sites each with its own library, how do I ensure that our digital subscription can be viewed at all the sites?

For institutions with multiple sites, you will need to buy a license for each title for each site.

In the case of public libraries pricing is based on population served. Please e-mail or phone (+44 207 554 8630) for a quotation.


How do I see which titles are available as institutional subscriptions?

You will need to go to our institutional shop.


Can the library’s users access Exact Editions’ titles remotely?

Yes, remote users can access the library’s subscription through one of the following:


Updating your institution’s details

We have a new librarian, how do I change the administrator’s email address?

To change the email address for the administrator’s account you will need to have access to the current username and password (if not please contact us).

Login to the current account and click on the preferences link in the top menu.

You will see the following options on this page:

Click on link “Update your email address”. Please enter your new email address into the form and we will send a confirmation email to your old and new addresses.


How do I update our institution’s IP range?

To update your institution’s IP range please login to your administrator’s account and navigate to your preferences page.

Click on the link option “Edit IP ranges for your institute’s login”.

You can then type in your institute’s IP ranges using the following accepted formats.

If you have any problems or questions please .


I’ve forgotten my administrator’s password.

On our login page you’ll see a “forgotten your password?” link. Please follow that and fill in your email address when prompted. We’ll send an email to that address with a link which allows you to change your password.


Administrator’s account (Usage Statistics)

Can my library receive statistical reports detailing activity on our subscription?

Yes, we make aggregate usage statistics available to the account administrator. Just log in with your administrator’s username and account password and you’ll see a link to stats at the top of the page.